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HBL PhoneBanking     111-111-425

FAQs

About Konnect

A:
Konnect is a branchless banking solution that enables customers to fulfil their banking and payment needs in a convenient and secure way. Customers can avail Konnect services by visiting their nearest Konnect Shop or by using their Konnect Account through Konnect Mobile App or SMS.

Services

A:
  • Utility bill payments

  • Mobile bill payments

  • Mobile & Internet top-ups

  • Funds transfer to CNIC, any bank account or mobile account

  • Zakat Donation and payments

  • International home remittances

  • Institutional payments


Eligibility


A:
Any person holding a valid CNIC and a PTA registered mobile number in his/her name can be a Konnect Accountholder.

How to open/use Konnect account


Limits
Level 0 account (PKR)
Level 1 account (PKR)
Daily transaction
25,000
50,000
Monthly transaction
40,000
80,000
Annual transaction
200,000
800,000
Account balance
200,000
400,000

These limits are set on the cumulative mobile account transactions (via any available channel).


A:
Yes. If you have a Level 0 account you can enhance your transaction and balance limits by upgrading your account to Level 1. You simply need to visit your nearest Konnect Shop or nearest HBL Biometric ATM for account upgrade.

General

A:
In case your mobile phone gets stolen, your Konnect Account will not be compromised as:
  • No information is stored in your mobile phone

  • All transactions are secure since no transaction is completed without entering your TPIN

However, you should call Konnect CustomerCare at 111-425-111 to temporarily block your account. You can unblock your Konnect Account later by calling Konnect CustomerCare at 111-425-111.
Do not share your account credentials with anyone.

Linking bank account

A:
To link your HBL Branch Banking Account to your Konnect Account, simply call Konnect CustomerCare at 111-425-111 and provide your branch banking account number. Your Konnect Account will be tagged with your HBL Branch Banking Account after due verification and you will receive a confirmation via SMS notification from 8425.

Utility Bills

A:
Yes. You can pay utility bills through any Konnect Shop offering bill payment services. Simply visit your nearest Konnect Shop with the bill and amount to be paid and you will be able to pay bills instantly. For every bill payment made, you will receive an SMS notification as proof of payment.

Pre-Paid

A:
You can edit the payment details before the transaction is submitted and TPIN is authenticated. The transaction will not be cancelled once it is completed. You are requested to re-check the transaction before the request is processed.