• dark mode
  • light mode
cross icons

How can we help you?

search_bar
Recent searches
Most Searched
cross icons
cross icons
back
cross
Digital Banking
back
cross
Accounts
back
cross
Cards
back
cross
Loans
back
cross
Konnect
back
cross
Remittance
back
cross
Wealth
back
cross
RDA
cross icons

Listening...

Listening...

Voice Search
T-Pin (Phone Banking Password) Generation Process

Process for Registered Number:

  • Dial the HBL helpline 021 111 111 425
  • Follow the IVR prompt to access the T-PIN generation menu
  • Follow next steps as guided by IVR to verify OTP and generate T-Pin

    • Verify the OTP sent to your registered mobile number
    • Generate your T-PIN

Process for Unregistered Number:

  • Dial the HBL helpline 021 111 111 425
  • Provide your CNIC number for verification
  • Follow the IVR prompt to access the T-PIN generation menu
  • Follow next steps as guided by IVR to verify OTP and generate T-Pin

    • Verify the OTP sent to your registered mobile number
    • Generate your T-PIN
slide
Services Offered By IVR
slide
Activation/ Blocking

For activation and blocking services call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 1 as per IVR`s commands to avail the following services:

Debit Card

  1. Card Replacement & Blocking
  2. Card Activation
  3. Card Unblocking

Credit Card

  1. Credit Card Blocking
  2. Credit Card Activation
  3. Credit Card Unblocking

Credit Card

  1. Voluntary Closure
Bank Account/Credit Card/other Products

To inquire/check your details regarding bank account, credit card and other products call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 2 as per IVR`s commands to avail the following services:

Account Balance & Last 5 Transactions

Credit Cards

  1. Credit Card Balance & Last 5 Transactions
  2. Rewards Points Inquiry
slide
slide
Payments and Financial Transaction

To perform payments and financial transactions, credit card and other products call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 3 as per IVR`s commands to avail the following services:

Account / Debit Card

International flag activation / blocking

  • International Flag Activation
  • International Flag Blocking

Ecommerce blocking/activation

  • E-commerce Activation
  • E-commerce Blocking

T-Pin Change Process

Debit Card Pin Reissuance

Credit Cards

  1. Credit Card Payment
  2. Change of existing Credit Card PIN
  3. TPIN Change
  4. Ecommerce blocking/activation
Services Requests

To place service requests, call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 4 as per IVR`s commands to avail the following services:

Account / Debit Card

  1. Cheque book Request
  2. Re activation of dormant account

Credit Cards

*Your call will be transferred to phone banker to avail services

slide
slide
Complaints

To lodge a complaint, call 021 111 111 425, enter your T-Pin (Phone Banking Password) and follow IVR`s commands to avail the following services:

Account / Debit Card

  1. Check Complaint Status

Credit Cards

  1. Check Complaint Status
Product Information

*Your call will be transferred to phone banker for product information

slide
T-Pin (Phone Banking Password) Generation Process

Process for Registered Number:

  • Dial the HBL helpline 021 111 111 425
  • Follow the IVR prompt to access the T-PIN generation menu
  • Follow next steps as guided by IVR to verify OTP and generate T-Pin

    • Verify the OTP sent to your registered mobile number
    • Generate your T-PIN

Process for Unregistered Number:

  • Dial the HBL helpline 021 111 111 425
  • Provide your CNIC number for verification
  • Follow the IVR prompt to access the T-PIN generation menu
  • Follow next steps as guided by IVR to verify OTP and generate T-Pin

    • Verify the OTP sent to your registered mobile number
    • Generate your T-PIN
slide
slide
Activation/ Blocking

For activation and blocking services call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 1 as per IVR`s commands to avail the following services:

Debit Card

  1. Card Replacement & Blocking
  2. Card Activation
  3. Card Unblocking

Credit Card

  1. Credit Card Blocking
  2. Credit Card Activation
  3. Credit Card Unblocking

Credit Card

  1. Voluntary Closure
slide
Bank Account/Credit Card/other Products

To inquire/check your details regarding bank account, credit card and other products call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 2 as per IVR`s commands to avail the following services:

Account Balance & Last 5 Transactions

Credit Cards

  1. Credit Card Balance & Last 5 Transactions
  2. Rewards Points Inquiry
slide
Payments and Financial Transaction

To perform payments and financial transactions, credit card and other products call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 3 as per IVR`s commands to avail the following services:

Account / Debit Card

International flag activation / blocking

  • International Flag Activation
  • International Flag Blocking

Ecommerce blocking/activation

  • E-commerce Activation
  • E-commerce Blocking

T-Pin Change Process

Debit Card Pin Reissuance

Credit Cards

  1. Credit Card Payment
  2. Change of existing Credit Card PIN
  3. TPIN Change
  4. Ecommerce blocking/activation
slide
Services Requests

To place service requests, call 021 111 111 425, enter your T-Pin (Phone Banking Password) and press 4 as per IVR`s commands to avail the following services:

Account / Debit Card

  1. Cheque book Request
  2. Re activation of dormant account

Credit Cards

*Your call will be transferred to phone banker to avail services

slide
Complaints

To lodge a complaint, call 021 111 111 425, enter your T-Pin (Phone Banking Password) and follow IVR`s commands to avail the following services:

Account / Debit Card

  1. Check Complaint Status

Credit Cards

  1. Check Complaint Status
slide
Product Information

*Your call will be transferred to phone banker for product information