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For complaints and feedback, you may visit any of our branches and submit a form to our Customer Services Officer or drop in the Complaints and Suggestions Box. You can also call our 24/7 Phone Banking and we will be happy to assist you. You can reach us as follows.

1. Please call our 24/7 call center services at phone No. +97317202425 or email us at: phonebanking.bahrain@hbl.com
2. Visit any of our branch and speak with branch manager for any issue / complaint and/or submit a form to our Customer Services Officer or drop in the Complaints and Suggestions Box.
3. You can write to our Complaint Management Unit at maryam.mohamed@hbl.com or dial at +973 17202959. Complaint officer will assist you to resolve complaints ASAP or provide you complaint reference number and will contact you not later than five working days (maximum) to confirm the status. We will endeavor to send a final response to you as early as possible no later than four weeks of receipt of your complaint. If we are unable to provide you with a concluding response within this time frame, we will write to you and advise you of when you can expect our response.
4. If you did not hear from us more than four weeks (maximum) lapsed from the date of your complaint, or in the unlikely event that you are dissatisfied with the final response, you may express grievances in person, or you can write to the Manager Complaint HBL Bahrain, P O Box 566, Manama, Bahrain, that will address any outstanding issues and will actively work with you toward a solution. you can reach Manager Complaint at Saeed.Saffar@hbl.com +973 17611072.
5. The Bank aims to resolve complaints quickly at the frontline or the point where the complaint is received. If your complaint is not resolved within four weeks or you are not satisfied with the Bank’s final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s letter. You can submit the case on the CBB’s website www.cbb.gov.bh”