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HBL does not only believe that providing prompt and efficient service is essential but also recognizes the right of its customers to complain and indeed welcomes their complaints as a valuable form of feedback to improve its services and products
At HBL each of our customers are important to us, and we believe you have the right for a fair, swift and courteous service always. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner. If necessary, we will put in place preventative measures to help to avoid it occurring again and to improve the products and services offered to you.