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queries, complaints and feedback. We will be happy to serve you
Complaints Feedback QueriesClick here for Complaint Handling Process
You can reach out to our respective helplines for any queries or assistance:
General Helpline: 111-111-425
Remittance Helpline: 111-555-425
Konnect Helpline: 111-425-111
Merchant Acquisition: 111-777-425
Ehsaas Kafaalat Program:111-000-425
Mera Pakistan Mera Ghar Helpline: 033-77-786-786
For Pakistan, HBL’s Outbound Caller ID is 14250/14251
To register a complaint please text “comp”CNIC to 4250 and a customer service representative will call you on your registered mobile number within 24 working hours.
Service Quality – Zone A
9th Floor, HBL Plaza
I.I. Chundrigar Road
Karachi
Name: Qazi Sibghat Ullah - Team Leader Service Quality
Email ID: qazi.sibghatullah@hbl.com
Contact No. 021-32418000 | Ext. 8816
Name: Asad Aleem – Head Complaints Management
Email ID: asad.aleem@hbl.com
Contact No. 021-32418000 | Ext. 19715
Name: Aftab Iqbal Siddiqi - Joint Director Banking Conduct & Consumer Protection Department
Address: 5th Floor, SBP, Karachi
Email ID: aftab.iqbal@sbp.org.pk
Contact No. 021-3245-5548 , 021-99221935
Facebook:
HBL (@HBLBank)
https://www.facebook.com/HBLBank
Twitter:
HBL (@HBLCare) · X
Fax Number: 021-32464559
Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)