HBL | Personal Uae | Hbl Debit Card Uae

Overview
Features and Benefits
Frequently Asked Questions (FAQs)
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Overview

Step into the glittering world of HBL Gold DebitCard, with the power of Gold you can enjoy exclusive discounts, benefits and experiences beyond those accessible to ordinary cardholders.

Features and Benefits

Discover hundreds of deals discounts and privileges. Click here for offers and discounts.
Use at merchant outlets instead of carrying cash
Accepted at tens of millions of merchants worldwide
Emergency card replacement *
Emergency cash advance *
Access to more than 1.9 million ATM’s locations worldwide

* The service(s) is/are provided by Visa, and Terms & Conditions apply.

Q. How do I activate my HBL DebitCard?

You can simply call our HBL PhoneBanking to activate your HBL DebitCard.

Q. How do I change my HBL DebitCard PIN?

You can change your HBL DebitCard PIN by visiting any HBL ATM/CCDM or by calling HBL PhoneBanking. Click here for contact details.

Q. What should I do if my HBL DebitCard PIN is not working?

Please call HBL PhoneBanking to get your PIN regenerated. Click here for contact details.

Q. What should I do in case my contact and/or ID details change?

You can visit your nearest branch and update your information by submitting a simple form.

Q. How can I use my HBL DebitCard at a Point of Sale (POS)?

You can use your HBL DebitCard at any POS that accepts Visa cards. The HBL DebitCard can be used for both transactions methods, that are, Chip-based and Magnetic Strip based.

Chip-based Transactions

The merchant will insert your card in the Point of Sale (POS) device for Chip verification and will ask you to enter your PIN. After your PIN is successfully validated, the transaction will be executed and you will receive the purchase slip from the POS.

Magnetic Strip based Transactions

If the merchant does not have Chip-enabled POS then the merchant will swipe your card on the POS using the magnetic strip on your card. When you receive the charge slip, check the amount, then proceed to sign it.

Do not forget to take your card & your transaction slip from the merchant.

Q. Can my HBL DebitCard be used at POS and/or ATMs abroad?

HBL DebitCard is internationally accepted at retail outlets where Visa cards are accepted. It is also acceptable at all ATMs abroad that carry the Visa or Plus logos. You can view your account details and withdraw cash with the same PIN that is used in your home country.

Q. What services are offered at HBL ATMs?

Please Click here for a list of services available on HBL ATMs/CCDMs.

Q. What should I do in the event of my card being lost or stolen?

You should immediately call HBL PhoneBanking to request for card blocking. Click here for contact details. Upon your request, your card will be blocked and you will be issued a replacement card.

Q. If I suspect that information on my HBL DebitCard has been compromised or has been used to make fraudulent purchases, what should I do?

Any fraudulent or disputed transaction on your HBL DebitCard should be reported to HBL PhoneBanking. Click here for contact details. The bank will scrutinize the transaction and update you on the same.

Click here and submit your feedback and/or complaint
Contact HBL PhoneBanking anytime. Click here for contact details.
Send us your questions via email. Click here for contact details.
Send us a call back request. Click here to leave a message.
Visit any of our HBL branch in the UAE.

Once your feedback and/or complaint is logged with us, you will be provided with a complaint number accordingly.

Leave a call back message

Click here to leave a call back message.

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Visa Gold Debit card

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