HBL PhoneBanking

Telephone: 600 522 228 (If calling from Within UAE)

+971 600 522 228 or +971 4 355 9739 (If calling from Outside UAE)

Email: PhoneBanking.UAE@hbl.com

Branch And ATM Locations

Click here to view our Branch and ATM Locations

Leave A Call Back Message

Click here to send us call back message

Transaction Dispute And Claim

Click here to send us your transaction dispute and claim details

Complaint And Feedback

Customer Helpline Commitment

Your Voice Matters—We’re Here to Help.

Listening and Resolving Issues

At our dedicated Customer helpline, we prioritize your feedback. We are dedicated to addressing your concerns promptly. While some complaints may require in-depth investigation or collaboration with other organizations, we promise to keep you informed throughout the process.

How to Submit a Complaint

• Visit the HBL Website or Click here to share your complaint or feedback.
• Call our 24/7 customer helpline: 600 522 228 or if outside UAE +971 600 522 228.
• Email us at help.uae@hbl.com.
• Speak directly with any HBL employee, including branch staff or your Relationship Manager.

Complaint Management Process

1. Once we receive your complaint, we will acknowledge your complaint and share a reference number via email.
2. A dedicated complaints management specialist will reach out to you within one business day if we need further information.
3. Our specialist will collaborate with the necessary internal teams to conduct a comprehensive investigation, and we will keep you updated via your registered mobile number or registered email regarding any progress or potential delays.
4. After completing the investigation, we will contact you with the resolution.

Feedback

Should you wish to share your experience with us to allow us to serve you better, or if you’re not satisfied with our response, you may further escalate by writing to us at cmu.uae@hbl.com.

Click here to send us your complaint or your feedback

Know Your Rights

In the event that you are not satisfied with the final resolution provided by the bank or have not received a resolution within 30 calendar days, then you have the right to escalate your complaint to Sanadak through any of the following channels: Website - www.sanadak.gov.ae Call Center - 800SANADAK (800 72 623 25) Email -info@sanadak.gov.ae

More Details